Reviews of Darlows Estate Agents on Albany Road

• Reviews
• Testimonials

• Really good service. It was my first time selling a property and I couldn't have asked for any more support from Jodie and Hannah. I was recommended Darlows by a friend who had sold their property via them and I will certainly be recommending them when asked in the future.

  Ben James

• I would like to thank all the staff at Darlows for their help and support through a tricky sale. They all provided professional and efficient services while remaining positive and reassuring. Harry Diamond deserves special mention as he followed up consistently and kept us abreast of progress every step of the way, using his own initiative to keep propelling the sale forward. Thank you so very much for all your effort.

  Anne Wedderburn

• The service experienced from Darlows (in particular Hannah and Jodie) was excellent throughout the prolonged and complex process of selling my property. The approachable, proactive and expert style of assistance was constantly reassuring. Hannah negotiated the sale, was prompt with the many queries and communicated effectively with regular progress updates. I would have no hesitation in absolutely recommending Hannah, she was in contact with me at all times and went out of her way on numerous occasions to ensure the sale of the property.

  Julian Danino

• Our house has recently been sold with the Darlows sales team. Hannah and Jodie's customer service was second to none, and both made a potentially stressful experience run smoothly. I can't thank them enough, and highly recommend this branch to other looking for a estate agents.

  Toni Hinton

• Dear Hannah, I just wanted to extend my thanks to you for your faultless customer service throughout the process of my flat purchase in Cardiff. You have been more than helpful both in person and over the telephone. I really appreciate your assistance with buying my first home, you are a credit to both Darlows and your team at the Albany Road branch.

  Sarah Criddle

• Hannah is assisting in our purchase of a property in Tremorfa and has been a delight to deal with from the word go. I have to say that Hannah is an asset to your company. I work in a service industry and unfortunately, I often see poor or sub-standard service.Hannah has a great approach to customer service; in what is a very competitive market and, front line employees like Hannah really do make the difference. Everything Hannah has promised to do; call, email, make appointments, find out information and so on, has always been done and with both courtesy and speed. Nothing has been too much trouble.

  Paul & Linda Wells

• Dear Tracey, I would like to take the opportunity of thanking you and your staff in the sale of my property. As you know I was selling the property due to bereavement and you and the staff at Darlows have all been very kind, compassionate and understanding of the situation.I had a few quotes from other agents which although a little cheaper than Darlows I felt that they did not have the complete conviction and enthusiasm that, despite the condition of the property you were extremely sure that the property would sell and for a good price. I also felt that you had a better understanding of the market in Llanedeyrn than anyone else.

  Sue Williams

• I am emailing to express my grateful thanks as to how the sale of my father's property was handled. We found the sale process ran very smoothly and we were kept in constant contact by the staff at Darlows. I am one of four sisters who helped with the sale as my father is 80 so he found it easier for us to deal with the sale on his behalf and at all times when it was either me or one of my sisters dealing with Darlows we all felt at ease with you all and the service was very friendly and professional.I would highly recommend Darlows due to the fantastic service received. Many thanks.

  Lisa James

• Dear Tracey, thank you for all your help regarding my recent property purchase. Everyone at your office has been most helpful when I have spoken to them and I think that you have all gone the extra mile on behalf of your seller which must have been a difficult case. I have already contacted your flat management branch to act for me on my letting of Flat 2 because as have been really impressed with your services in selling my property.

  Peter Lynch

• Steph was always available and very approachable during my property purchase. She made the process stress free and very easy, always with a smile constantly upon her face. No issue was too much or too large for Steph to sort out with her professional approach and always with a personal touch. Tracy, enjoyed a popular take on my first name as I had received Council Tax correspondence addressed to an Orlando Bloom. This would be in keeping with Darlows style: they really give their customers the red carpet treatment. Gold star review all round.

  Orlando Goodall

• Dear Tracey, thank you for your service and efforts during the sale of the property. Its hard to believe the house was first put on a market about a year ago. The first person to make an offer had problem after problem but you kept chasing them for me and kept me updated on all the developments. If only they had gone with your recommended solicitor, as I did, it would have avoided the delays which resulted in them having to pull out.Within what seemed no time you had shown a number of viewers around the property and had another offer. Although initially too low for us to accept you passed on our messages to the purchaser who then increased their offer. Again there were complications but you kept us informed and by communication between yourselves and their solicitors we managed to answer all queries promptly and eventually brought the sale to a conclusion.I felt the staff in the Albany Road branch were very personable and welcoming whenever I called in or rang. I would like to thank you all for your efforts in getting this sale through and your patience with what became a drawn out sale.

  James Travers

• My experience with Darlows lettings in Cardiff has been quick and very easy considering my circumstances.Noreen has helped support me with paperwork, reference checks and money transfers.My previous experience with agents has not been the best; I am a tenant receiving help from the council which has put many agents off. Noreen has been very understanding and helped match me up to the best possible property that accepted my circumstances.I really appreciated all her help and always felt that Noreen wanted the very best for me.I am very happy with the support from all throughout the process, so thanks again once more.

  Sam Watkins

• We had a few problems selling the property due to a sitting tenant, then issues with Japanese Knotweed but Stephanie at Albany Road Darlows worked very hard and stayed very positive throughout. We met a few times and she always gave me confidence that a positive, smiling, enthusiastic, knowledgeable and smartly dressed person was showing potential buyers around my property. I cannot speak more highly of her. Well done Steph.

  Mr P Botto

• Tracey. we would like to say a big thank you for all the advice and the service both you and your staff have given us as it has been very helpful.You got our house sold quickly after the first buyer pulled out. We really appreciate all your efforts on our behalf and would be more than happy to recommend your services to all our family and friends. Once again thank you so much.

  Lowri Gwilym

• I just want to say thank you for all your efforts in selling my house in such an efficient way. Within days of my choosing Darlows to sell my house I had my first viewing.The price that you gave as a guide price was spot on and brought me the sale that I wanted. You kept me fully up to date with everything. From the very beginning you and your team marketed my property and I would not hesitate to use your services again.

  Kat Jones

• Tracey, just a quick email to say thank you for all your assistance in relation to selling our property. You and the team acted with great professionalism, from the very first time that you came to our house for the valuation until the day of completion.We appreciated the fact that you always kept us updated and whenever we called you always had the time to speak with us no matter how big or small the question.We will definitely be recommending Darlows to our friends and family, and as you know we are on the look out to find a new smaller property so no doubt will be in touch soon.We would like to say thank you to all the staff who participated in our journey to sell our property, but would like to say a special thanks to yourself and Steph for your support, it was much appreciated.

  Angie & Neal Knapton

• Dear Tracey, I wanted to write and say thank you to you and Stephanie for your help and professionalism during the process of selling my flat recently. I appreciated the fact that you were happy to answer any questions I had and you were very helpful especially regarding some of the legal aspects. If I was buying or selling a property in the future I would definitely use Darlows and I would be happy recommending you to my friends and family, many thanks.

  Brian Marshall

• Stephanie, we want to thank you for your help in the purchase of our first home. It was a particularly busy time for us as we were expecting our first child as well. You were extremely prompt in returning our calls and emails. We felt you were professional but also friendly and very approachable. We also felt you were honest with us throughout the process and we were very grateful for this. We hope not to move anytime soon however, we would be glad to use your services again. We have already and will continue to recommend you to our friends. Thank you again.

  Sherif & Rebecca Khalifa

• I would just like to say how impressed I was with your Darlows team in the Albany Road branch. I booked an appointment with a lady called Hannah who was very approachable and flexible with appointment times. My property was valued by Tracey and she was both friendly and informative. Although I am not quite ready to sell just yet I will definitely be selling with Darlows towards the end of year and would have no hesitation in recommending your company to friends and colleagues.

  Nick Butcher

• Dear Tracey, I wanted to write to thank you and your team for all your help and support whilst trying to sell my property.I had exceptional customer service from Steph and Rich who gave me so much advice and support. I couldnt have got through it without them. They always managed my expectations well while staying positive about the potential of my flat despite the lengthy wait we all had getting an offer.I have now sold my flat and completed on the purchase of a new property and been living in the new house for about a week. Regretfully this process was achieved through another agent; I had been hoping Steph or Rich would have got it.Please pass on my thanks to Steph and Rich, as mentioned I could not have coped with the disappointments and the waiting without them. I will be recommending you and Darlows to my friends and family who are looking to buy or sell. I will also come back to you in the future if I ever feel brave enough to move again. Although like most people, I think Ive had enough of moving for a little while.

  Rebecca Allen-Sandells

• Stephanie we are happy exchange our contracts has now happened.Many thanks for all your help, you personally have been very helpful with keeping us up to date and showing us the house, please also thank Matt the who was wonderful at sorting out our mortgage.The good thing about Darlows as an estate agent was that when we put in an offer forward it was very transparent unlike some other estate agents we deal with in the past who we felt were playing games with us - so thanks once again.

  Sophie

• Steph, thank you for all your help during the sale of my house. As you know it wasn't a smooth sale but throughout the process you gave me sound advice and made sure I had all the relevant information on which to base decisions. You were always very approachable and I felt comfortable that you were working with my best interests at heart. I would be happy to contact you again for future purchases or sales.

  Nick Cockayne

• Tracy was very friendly and helpful, Richard seemed to put his all into selling our house. We had a great experience with Darlows with lots of enthusiasm for selling our house from start to finish.

  Mr & Mrs A Paterson

• Noreen, I would like to say that you have been a great help throughout the move-in process. We particularly appreciate your assistance as it is our first big move through an agent. You have kept us calm when things did not go as expected and were very quick to rectify any problems with referencing. Thank you for all of your persistence and support. You have been a massive help and we both appreciate it so much.You are a credit to Darlows and we would recommend your service to others.

  Callum Taylor

• Steph I would like to thank you for being so helpful and professional while we were selling out house. You took a lot of pressure off us by always being available and always returning our phone calls promptly. We would definitely use Darlows again.

  Maggie.Clements

• I wish to thank you and Darlows for the assistance in selling our property in Pontprennau. The professional attitude you guys brought to the fold along with an obvious hunger for the sale was truly high level. The property was sold very quickly and only in my opinion because of the outstanding ability of yourself and your colleagues. I wanted to note two areas that stuck out for me. 1. It was yourself who arranged the open house viewing and what a success it was. Two offers came in on the asking price, but it was your attitude and local knowledge that helped massively towards this so pat on the back for you. 2. The exchange was going a little slow, but you and your colleagues chased it up for us ensuring that the solicitors got the exchange. I had to come into the office, however the friendly staff were a great help. Contacting the solicitors and securing the exchange, well done to you and the rest of the staff at Darlows.

  Mr Mathias

• As our completion date draws closer and our exciting new life in suburbia is in arms reach, I wanted to say a big thank you. In particular you have been a great support in our 1st house Sale process. Understanding and patient in the early days, when I became overwhelmed by the process and my lack of control over proceedings. We found common ground under our managerial traits. The team in your branch were professional and personable. I would definitely recommend you and your team. Once again thank you for all your help and support.

  Mr & Mrs Aherne

• Richard came to view my property in Cardiff, he was professional, efficient and courteous he gave me a guide line price to sell the property with a realistic time line. Richard was confident in that he would be able to sell my house which in turn gave me confidence in Darlows True to his word he sold our house within the time scale he had given us at the start of his sales pitch, we had a problem with surveyors report which Richard managed through wonderfully and kept us updated at all timesBoth my husband and I had to ring the office on numerous occasions and always found the staff to be courteous and professional, I would certainly recommend Darlows in Albany Road to any of my friends and Richard is certainly an asset to your company

  Jacqui Cody

• The team who looked after the sale were brilliant. I could tell that each and every one was trying so hard to achieve a sale and always ensured that we were kept up to date with all the viewings taking place. Unfortunately, our house did not achieve our ideal price bracket. I have to emphasise though that this is through no fault of the team as they worked so hard and had viewings lined up and at one stage had offers coming in thick and fast.I was stubborn and kept declining acceptable offers, but the team, as frustrating as it was, still kept it up. I liked the way how Darlows put certain team members in charge of certain properties so whenever I had enquiries, I had the same people to ask. Or, if in my case, if Richard was out of the office, my message or instructions given to other team members was always sure to be relayed back to them. I just want to apologise to them all for putting up with us and say a big, big thank you for all your patience. I cannot pinpoint any one in particular as they have all been outstanding. Maybe in 2, 3 years on, when we consider selling again, I will definitely hope to have the same team, or at least similar team members. Once again - Thank you all.

  Miss M.L, Miss M Y Lee & Mr K Lee

• Nicki, thank you for all of your help progressing the sale of both flats. You have kept us informed throughout and when we have asked for information you have provided us an update very promptly. When our mortgage provider insisted on 100% of the proceeds to be repaid to them after the sale of the first flat you arranged with your manager for us to pay your fees at the end. Without his agreement I am sure that the sale of the flats would have fallen through. You were always polite and a pleasure to deal with. I would recommend you personally to any of my friends and acquaintances.

  John & Ruth Allen

• Richard and team, thanks for being so supportive the recent sale of my property.The team always knew who we were when we called and always seemed to be up to date with the case and where it was at. Darlows were always up to date and gave me a weekly update to understand exactly where we were in the sale process. As this is the first time we have gone through this process it was very useful.Thanks again for enabling the sale and negotiating the best price for us.

  Mark Gerrish

• Richard, I just wanted to drop you a quick line to thank you and the team at Albany road for the assistance in the sale of my property and also to the guys in the Llanishen branch (especially Laura and Jodie) for their help with the purchase of my new property. My property sold quicker than I could ever have imagined and for more than I anticipated. The whole process was reasonably straightforward but I was helped by both teams whenever any issues were encountered and you all kept the process moving as quickly as possible. Everyone was so friendly and there was always someone on the end of the phone if I needed them. I wouldn't hesitate to recommend Darlows to friends and family for either their property sale or purchase. Keep up the good work.

  Kirsty McCaig

• Dear Stephanie, I was very happy with your courteous and friendly efficiency in showing me and my colleagues around several properties, culminating in a successful purchase.Please accept my thanks and best wishes for all your efforts they were much appreciated.

  Dale Jenkins

• Dear Tracey, just a quick note to say thank you for all your help with our recent sale. We appreciated the courtesy of your staff, who were always willing to answer our queries.Thank you too for sending us the meter readings which saved us a journey.Thank you too for all the 'chasing' you had to do to ensure the sale went ahead, and for reassuring us when solicitors' jargon threatened to engulf us! With much thanks.

  Linda & Martin Vaughan

• Steph and Nicki, thank you so much for all your hard work and efforts from the very first to the last minute. I am so grateful to you both for ensuring that completion was before the 20th Jan.I know it was a struggle with the sellers solicitors slowing things down and I realise that it must probably have been extremely frustrating and stressful for you both, and I am really appreciative of all of your hard work and efficiency.I can't fault the service you provided from beginning to end and thought that the least that I can do is to email you to show my gratitude - Thanks again.

  Callum Brown

• Thank you for your help in selling my house, the Darlows team based at Albany Rd were brilliant. From my first meeting to value the house right through until the exchange they were supportive and professional. Their communication was excellent and they coordinated all parties really well and ensured things happened as efficiently as possible. I would highly recommend them as an estate agent. Thanks very much.

  Kate Millington

• Tracey. I would just like to thank you and your team for all the hard work you put into selling my late mother's house. When you first met me and said the house would sell for a said amount I was sceptical at first especially since someone else had priced 15K lower. True to your word the house sold within a week. I found the team very efficient in every way.

  Rhiannon Thomas

• I have had the pleasure of dealing with Tracey and all of the staff at the Albany Road branch of Darlows. From the outset I dealt with Rhiannon who I found to be polite, courteous and a pleasure to deal with at all times.The purchase had dragged on for some considerable time where most delays were due to our financial complications. This must have caused the staff considerable aggravation given that the vendor was calling practically daily for an update. Even with these pressures, the staff maintained a polite and professional approach at all times which helped enormously with the stress of such transactions. I would hope to have this team acting on our behalf again in the future and wouldnt hesitate in recommending them to others.I would like to thank you all for your professionalism and courtesy and look forward to dealing with you again in the future.

  Maz J Attanasio

• Stephanie, I am writing just to say thank you very much for all of your help during the recent purchase of my property.Buying a house can be one of the most stressful things one can do, especially under certain circumstances, and it was very helpful to have your assistance throughout the entire process With my thanks and regards.

  David W

• Thanks very much indeed to you and your colleagues for all your hard work in this sale. I was very pleased to hear from my solicitor that the completion had happened this morning, and hope the new owner will be happy. We can now settle fully in the Midlands where we hope to be long term.Everyone at your branch has been really helpful, but I should single you out in particular as I have spoken most frequently to you. Thank you very much.

  Dr Helena White

• To everyone at Albany Road Darlows, I just wanted to send you a quick email to thank you for all your efforts in helping me to sell my property. I have felt really supported by you all and have received excellent advice during the process, please be assured that I will be highly recommending your services to others.Richard, Steph and Tracey have been so positive, helpful and reassuring throughout. I have felt very well looked after. I look forward to viewing potential properties with you. Many thanks once again

  Meryl Hopwood

• After a difficult start to the buying process, I would like to praise Nicki. She is very approachable and friendly, and has been getting back to me on matters really quickly (which is needed, given how slow my solicitors have been). I know that when I get in touch I'll have a response very quickly.

  Bethan Foweraker

• Dear Richard, I am emailing to express how pleased I was with the service provided by Darlows on the recent sale of my property.You in particular negotiated a price which exceeded my expectations and with regard to the service received after the price was agreed, I found Rhiannon to be very efficient.I would not hesitate to recommend Darlows to my friends and colleagues and would certainly use your firm again on future transactions - Thank you one again.

  Paul Collins

• Dear Tracey, I am writing to thank you for your personal and resourceful support, from beginning to end, in ensuring the successful completion of my recent house purchase.Without your personal diligence and contribution I think the sale could well have fallen through. You liaised with parties up the chain and on several occasions chased actions that many agents would have said was beyond their remit. Thank you for that.I was especially impressed how with your team you supported the elderly and vulnerable vendor through the process and ensured she provided the various parties with timely information. I hope I did my bit too.This is the second house for redevelopment I have purchased through your branch of Darlows and on both occasions it has been a good experience. I know you are part of a national enterprise and sometimes great customer service can go unnoticed, however it would be great if your senior managers realised what a great asset you and the Albany Road team is to their brand and I hope you can forward this to the appropriate leaders in your business.Well done Tracey and thank you for making it happen for me - Seasonal greetings and best wishes.

  Graham Webster

• I would to commend Rhiannon for her excellent services since I started acquiring properties from Darlows in Albany road.Her professionalism and positive attitude has always been a step ahead of the call of duty, and 50% of the houses that I bought are thanks to her. She listened to my needs the first time I stepped into the office and was good at communicating with me about the type of houses I was looking for. Although I took time in looking for the right house to buy, Rhiannon was always patient with me and her support has helped me to make the right investments. I am happy to provide feedback based on the professional services received from this wonderful sales negotiator.

  Joseph Anyaike

• Rhiannon, I hope your move of branch within Darlows is successful and that I can continue to do business with you in the future. I've been dealing with Darlows and a number of agencies for several years both buying and selling and have been very impressed by the service and level of professionalism that you have shown. I would have no hesitation recommending you and your company to friends and colleagues in the future. You have excelled in selling property for me achieving the best price and ensuring that the whole process ran smoothly.

  Chris Davey

• I would like to say a big thank you to Rhiannon at Darlows, the thought of moving at my time of life was particularly daunting having lived in my home for 50 years, but with Rhiannon's help from offer to exchange, the process seemed so much easier and I am very much looking forward to moving to my new flat. I would certainly recommend Rhiannon and Darlows to friends & family.

  J M Haynes

• Tracey, firstly would just like to say how helpful Steph was yesterday, I was very impressed with her approach and how she dealt with the viewing. She was very professional. I was very impressed with the property as well and I would like to put an offer in.

  Adam Trace

• The whole experience was very easy and very professional. Tracey Lawson was really good, and helped though a very difficult process. I would highly recommend Darlows to both my family and friends. Very happy with my experience

  Mrs Gronow

• The team at Darlows in Albany Road have been incredibly helpful and have worked tirelessly to help our purchase go through as smoothly as possible, thank you for all that you have done

  Carl Savage

• I have been particularly impressed during my house buying experience in the last few months with the friendly, professional, polite and helpful service I have received from the staff in Albany Road. In particular Stephanie Kenny - Thank you

  Simon James

• Darlows in Albany Road have been amazingly supportive throughout the purchase process. Jamie and Tracey have been very patient in answering all of questions and guiding me through the process.
  
  
  
  I would have been lost without Jamie, Tracey and Leon

  Mrs Patel