Reviews of Darlows Lettings agents in Cardiff

• Reviews
• Testimonials

• We have had a very good experience with Darlows so far. They found tenants for us immediately and, in particular Michael has been extremely helpful in arranging the tenancy.

  Mr & Mrs Williams

• An excellent and professional service. Lucy was extremely helpful and answered all of my queries. The tenancy was completed in less than two weeks. I would recommend Darlows lettings.

  Cathy Silver

• The service I received from staff at Darlows allowed for a very smooth and fast transition into a new tenancy. Correspondence was always swift and clear, made easy with the digital paperwork system. I'd certainly recommend Darlows based on quality of service and ease of working with them.Thanks,

  Nick Bell

• We found our perfect home thanks to the staff in Darlows. They offered a friendly service and kept us completely informed throughout the whole process. We would particularly like to thank Lucy and Tristam for all their hard work, as they both went above and beyond.

  Leah Callegari

• Tristram, I would just like to say a very big thank you for processing all the details of the house for me in Cardiff. You worked really hard to get this place for me when there was a problem with the credit references and you pushed out all stops to get me the property; you are a credit to Darlows, so many thanks once again for this. I really wish you the best with Darlows in the future.

  Wendy Martin

• My experience with Darlows has been fantastic. Theyve been extremely helpful, patient and thorough, which has been very helpful for me.Ive pretty much dealt with or spoken to all of the agents in the office and theyve all been fantastic. Im extremely grateful for their help and making my move a lot easier! Recommend very highly.

  Kayleigh Doyle

• My husband Chris and I would like to thank Tristram for all the help and great customer service he has given us whilst finding our rented house, it has all been completely stress free and we look forward to moving in. Tristram is a great asset to your team. Thank you so much for all your help Tristram and we hope to see you soon.

  Karen Spettie

• Dear Michael, I just wanted to say a massive thanks to you and Tristram for all your help with the new flat.The two of you made the process of moving extremely easy and took all the worry out of the move. Tristram and you were both very knowledgeable about the new property and I found the viewing of the property a breath of fresh air, having previously viewed properties with other pushy letting agents.The whole Darlows team were great and I would definitely recommend you to friends!

  David Lewis

• Jessicas service was very, very good. She was very helpful and informative throughout the entire process.Jessica helped make us feel assured and capable to move into our first home. Very happy with the level of service provided. Thank you so much for everything it really was a great service.

  Rhyssa Self

• I wanted to let you know that you were very helpful especially with the information about the flat throughout the move in process and how to apply for and, complete the documentation online for referencing. You guided me through the process professionally. You are also a very good listener and understood what I needed and able to contact the landlord about the things we discussed. I have been very impressed with you and the level of service, I have not experienced this before and thought you should know.I found you are friendly, helpful, approachable and very easy to chat to as wellThanks Noreen.

  Leanne Powell

• Dear Jordan, our experience with Darlows was more than positive. We found you to be well informed, very quick to get back to us, and always friendly and approachable. When we had questions we needed answering quickly we got swift answers, which made the process much less stressful than it could have been! It all went as smoothly as we could have ever hoped.Thank you again for all your help.

  Kirrin & Alice Davidson

• I would like to recommend this letting agency to everyone who is looking for excellent service and a perfect home.The agents are exceptionally friendly and helpful. I want to say a big thank you to Noreen; I would definitely give her 10/10 for service. Friendly, polite, helpful and she is always a smiley lady. Noreen has also recommended suitable properties to my friends and family. They also found her a pleasure to work with.I think every letting agency should have one Noreen and Darlows is very lucky that have one of the best agents

  Darina Girgova

• Noreen has provided fabulous customer service from the viewing stage to movethe in day. All aspects of the move in procedure have been handled very efficiently from start to finish. Most impressive. I was very impressive that the move in went so quickly and smoothly. I felt Noreen set a perfect example of what a letting agent should be doing.

  Tim Hughes

• Jordan, just a quick email to say that I have really appreciated your attentive communication when it came to me letting this property.You have been extremely helpful and I always receive a warm welcome when speaking to you either face to face, via email and over the phone.Thank you again for all your hard work getting this through for me, I have found you a fantastic help. I look forward to dealing with you and your company over the next 18 months; quite possibly a lot longer.

  Cheselle- Louise Brierton

• Dear Darlows lettings, I am writing to let you know that I have been very pleased with the service received from Noreen. Being a first time landlady, I felt very anxious letting out my property. I was even tempted to sell to avoid the horror stories associated with lettings. Noreen explained the Darlows applicant qualifying procedure, the stringent referencing criteria and the options to have rent and legal protection which helps protect landlords from losing rent making the process stress free. I am very pleased with my dealings with Darlows and have not had any issues. I would most definitely recommend the service particularly Noreen who has just been fantastic throughout the entire process.

  Jenny Dyson

• Dear Darlows, I just wanted to say a big thank you to Noreen for helping me move into my new property.She is a very friendly individual and made the entire process very clear and straight forward. Noreen was fantastic at the viewing gave me lots of information and very helpful with the paperwork. Thanks to Noreen I have got a lovely place to live, I am so impressed how quickly I have moved in, it has been made so easy. I have rented with other agents in the past who have not been as helpful or understanding. I have been very impressed with the service received and very happy. Thank you again

  Magdalena Matyasik

• Dear Darlows, my experience dealing with Noreen regarding the move into my rental property has been painless from start to finish. Noreen has been more than helpful and has made our move-in a very pleasant experience. The process has been clear and quick.Noreen matched me to the perfect property and has been honest and reliable from start to finish. I cannot thank you enough for all of her hard work in making this happen. Much appreciated and definitely an asset to the Cardiff Darlows branch.

  Matthew Crothers

• Noreen, I would like to write to you to say that the move-in process with you was both very quick and flawless. You matched my wants and needs to the best available properties at this busy time of year.The process from start to finish only took 3 days which is fantastic and a lot quicker than I could have expected. I had visited many agents and had little luck, so I am pleased with the help and support you have provided.For me everything was more than fine. My feedback for you is a definite 10/10 for your excellent service and I would recommend both you and your agency. Your help and support was so much appreciated, thanks again for everything.

  Jorge Eduardo King Montesinos

• Noreen, following the recent departure of our tenants from the property, we wanted to let you know how happy we were with the remarketing of the house, was has been taken care of by the team at Darlows in Albany Road. You, in particular, took great care to keep us appraised of the whole process from conducting viewings with any interested parties through to the move in of the new tenants. It has been very smooth and we cannot fault your work ethic. We would also like to thank you for arranging access to British Gas on a day when neither of us were able to be at the house. You certainly went the extra mile for us. We very much appreciated your efforts. Thank you.

  Liz S & Penny B

• Dear Noreen, personally, I admire you efficiency and ability of making things simple for us with the clear guidance and organisation. Though I've not meet you face to face but I know we're in good hand, as the agreement has come to a certainty today. You have served us throughout with professionalism that we have greatly appreciated.Being abroad it is difficult to keep up to date; but your efficiency, organisation gave me reassurance and made the process very straight forward. Thank you, I would recommend your service to friends

  Esther Chan

• Our move-in process with Noreen has been very quick and easy. The organisation of our move-in and the drawing of the tenancy agreement has been very smooth, Noreen had even arranged for our landlord to meet us in person to discuss utilities and heating arrangements which we greatly appreciated and found very beneficial.Noreen has been brilliant and kept us updated via phone and email throughout the whole move-in process.We would definitely use Darlows again and recommend her, the branch and the service.

  Catherine & Leigh Alger

• Noreen's been really helpful in every aspect of the rental process and very informative with regard to explaining when and where viewings would take place.Noreen has also been excellent when dealing with contractors, arranging appropriate work to help improve the quality and condition of property, communicating with utility companies and frankly anything else you can think of like getting dehumidifiers and generally making recommendations for appropriate works.Being an overseas landlord it is very important to have a trusting and reliable agent to act on my behalf.

  Sam

• Noreen, I'm pleased to provide positive feedback for both Sophie and yourself.I would like to thank you both for dealing with me personally and not referring me to your colleagues which I have found very beneficial. You have dealt with my calls in a very professional manner and returned calls efficiently.From experience I can say that dealing with more than a couple of people over one matter isn't great, information is less likely to be directed to the right people and concerns are not dealt with promptly. I feel you have helped considerably to avoid this happening.My experience with the letting of this time has been great thanks to Sophie and you.

  Christina Durbin

• Noreen, I would like to tell you, everything was perfect with our move-in. You have provided excellent advice and been very helpful.I had visited many agents before I popped into your office, from the beginning of our move-in process you have been very, polite, honest and friendly. We are grateful that you arranged two viewings for us to see the property and taking time to put things right very quickly.I would definitely recommend your service to friends and family

  Naydenov & Toni

• We had been looking for places to rent for 3 months and could not find anywhere suitable; all the estate agents we dealt with were not helpful at all.I phoned Darlows after seeing a property on Rightmove, Noreen answered the phone. The property I enquired about had gone but to my surprise Noreen asked what type of property I was looking for and she recommended a property to me that was not even on the market yet. She made me feel excited to view it; Noreen told me she would phone me later in the afternoon to see if she could book a viewing for me. Later that evening I had a phone call to say my viewing was booked for two days later.I was pleasantly surprised with the service that Noreen provided and it made the whole experience stress free.Viewing the property was also made fun and comfortable, compared to other viewings that we have previously had.We would definitely recommend Darlows and the service provided by Noreen, we will be coming back in the future to hopefully buy own home.

  Melissa Meyrick & Mark Shepherd

• Jordan, you have been fantastic. Nothing has been too much trouble and you've been very efficient in organising viewings, negotiations, documentation and making the move as stress free as possible and, most importantly you have done what you have said you will do.I would also add, Darlows have been very efficient in organising documentation etc at short notice and have acted quickly to requests made. I would have no problem recommending Darlows Lettings to anyone who is looking for a new property to rent as they have been fantastic.Thanks for your support.

  Jasmin Mann

• The service I received from Darlows lettings was fantastic right from the beginning. They managed to let my property within 2 hours of it being on the market, which was fantastic and easy for me. In terms of customer service, I dealt primarily with Jordan, who was extremely friendly and professional. Whenever I had any questions or queries about the process of letting my property, he was on hand and responded quickly and clearly. I would definitely recommend Darlows lettings to friends.

  Richard O'Leary

• From the moment we met Noreen she was very helpful and informative. Throughout the entire process she contacted us quickly and solved any issues that came up. Noreen helped and supported us throughout the process and even when we encountered issues with referencing this was resolved very quickly. Before moving into our property we had a supervised face to face meeting with our prospective landlord. This was arranged by Noreen to discuss any concerns and additional requests, enabled us to get answers immediately and helped us to put a face to a name.We have settled into the area and love the property.I have never met a person that has helped us as much as she did, she was an angel.

  Vega Law

• Dear Jordan I was very impressed with your swift service and professionalism. You kept me informed every step of the way and you managed to find a very nice tenant, who wanted to move in only a week after it went onto the market which was absolutely fantastic. Thank you, I will not hesitate to ask you to rent it again for me next time round.

  Dendry Vickery

• Hello Noreen, thank you for the service you have provided throughout the move-in process. I have never rented before and found the process a lot easier than I first thought. You have kept me updated throughout the process and made the move-in as easy as possible. I would recommend your services to friends and family. Thank you Noreen and Darlows

  Anthony Lane

• Dear Darlows, on first contact with Noreen with regard to letting a property, the customer service has been outstanding. Noreen was very prompt in answering any queries with excellent problem solving management. I was kept up to date regularly with processes and she was always friendly and helpful.Thank you for your time and help. A very happy customer

  Denise Booth Martin

• My experience with Noreen at Darlows lettings has been a huge success. Moving is always stressful, having a supportive agent who can assist in making your experience run smoothly takes away a lot of pressure. I feel very blessed to have had a person as lovely, professional and patient as Noreen. Flowers, Chocolates and a bottle of wine I hope will express my thanks for all that you have done. I am very impressed and appreciative by Noreens kindness and expertise. I would not hesitate to recommend the service to friends and family.

  Ayler Pendre

• Vicky, I just wanted to thank you for all your help and efforts in helping me to move into my new place.You have been very professional and helpful in my move and have kept in contact and updated me when necessary.You have always returned and replied to my phone calls and emails and overall have been very professional and very easy to deal with.Thank you again and I wish you great success with Darlows.

  Mark Foxwell

• We are very grateful to Darlows, Albany Road Lettings, for helping us to let our flat on the outskirts of the City. Mike, Jordan and the team secured a tenant within a week of our first contact with them and the tenant moved in around 5 days later. This speaks volumes for their determination to get results and to keep everyone informed during the letting process. We are also very happy that they will manage the lease for us.We feel lucky to have had their support and would recommend their services wholeheartedly.

  Jude Griffiths

• Noreen, you been great. You have dealt with all of our enquiries promptly and efficiently, you have been a pleasure to deal with throughout.Moving is very stressful time but you have helped to nullify most of it. We would not hesitate to work with you again in the future, many thanks.

  Ryan McGuire and Gemma Thompson

• Jordan you were very quick and helpful with our recent move in. You always responded to all of our queries and answered every question we had. You were great to deal with and we would recommend you to friends and family, many thanks.

  Sarah Brady & James Mcauley

• Noreen, I am writing to make you aware that you have helped us throughout the move-in process whilst remaining very professional when things became tricky. You have been helpful, reliable and very honest. This has made our first move-in with Darlows run smoothly and would definitely recommend the service provided by you to friends and family.We have been so grateful having you as our letting agent and look forward to dealing with you again.

  Samantha Vallance & Paul-Clark Matthews

• Noreen, thank you so very much for all your help and guidance in moving us into our new property. You certainly made things easy for us, and with no stress, we were so glad you sorted everything out on our behalf, we have now settled in very comfortably.We also appreciated your help and were very grateful to you for helping to arrange dates and times etc. The change-over went like clockwork, thanks to your efforts.At the end of this contract we will definitely be contacting you again to help us.Once again thanks Noreen and hope to speak to you again in the near future.

  Milan Horvath & Renata Orovecz

• Dear Noreen, this is my first property that I have rented out in Cardiff through an agent. I went with Darlows as they came with a good reputation and are a big company.During every step of the process you have been helpful, supportive and have offered me good advice along the way.My property had been empty for just 1 week between my moving out and the tenant moving in.I will continue to use Darlows in the future and recommend the service to friends and family alike.

  Damon Leake

• I am writing to inform you that I have found my move-in with Noreen to be stress free. It is my first move using an agent and Noreen has been brilliant very helpful, supportive and always at the end of the phone when needed. Noreen explained the steps very clearly and made me aware of all necessary documentation necessary for myself and guarantors. She explained the importance of insurance and has provided me with a hard copy of all necessary information.I would recommend this agency to friends and family. Noreen has been a great help from start to finish.

  Hannah Austin

• Thank you very much for all of your help with the recent tenancy, hopefully my brother will be very happy in his new flat. The service that you provided was brilliant, I know we put a fair bit of pressure on you but you handled it so well Many thanks.

  Mbonisi Mpofu

• Hello Michael, just want to say a huge thank you once again for looking after us with our (what seemed never ending) questions and enquiries. You and your team on Albany Rd have been so very helpful each time we visited your office, via email and on the phone. Your patience and time is very much appreciated by my sister and I thank you for having our property on your books again. With regards from a very happy customer

  May Yee Lee

• I have found the whole process from viewing through to moving in very smooth and stress free. Darlows have answered all of my numerous queries both courteously and quickly and I received a faultless service from Jordan.I would not hesitate to recommend Darlows lettings as there has been no stress for me.

  Annette Lyons

• The process of the move was made very easy by the professional help that I received. As I was moving from Swansea to Cardiff it was good to have such great contact which made the whole transition really easy. This was also further helped by the very helpful Jordan who I was very impressed with.

  Jordan Willmer

• Noreen was very helpful throughout our first move, she gave us a lot of advice and help with moving in and finding the best quotes.She was very pleasant and very welcoming when we went to the viewings of the house, our experience as a whole has been of an excellent standard with Darlows.Thank you, for all your help, it has been much appreciated.

  Bethan Taylor & Daniel Llewellyn

• Darlows have been great from the very start right through to signing the contract. Everything was made so easy and anything we needed help with to understand was really well translated.Jordan was our agent and he was brilliant and the branch has been the friendliest that we have come across. We are now looking forward to spending our year in the flat Thank you for everything.

  Matthew Jones

• Our dealings with Noreen have made the whole process of renting completely stress-free and as easy as possible. Noreen has been nothing but polite, helpful and professional throughout and is an asset to Darlows.

  Johanna & Ian Ashford

• I am very satisfied with the help and assistance I received from Noreen. I am 100% happy with my dealings with Noreen as it has been stress free and very straight forward. Noreen has been very honest, polite and helpful. I would recommend Darlows lettings to friends and family particularly Noreen to anyone looking to rent in Cardiff.

  Darina Gircova

• We were very happy with the way that our tenancy was handled, everything was processed fast and effectively. We were kept up to date by both Jordan & Georgina who were both very friendly and helped us throughout the entire move.Everything was handled extremely well and we were very happy with the service that was provided

  Stephen Davison & Joanne Morley

• Noreen, you were very helpful, patient and friendly towards us and made our first move so much easier than it would have been, so thank you so much for everything.

  Brendan Curran & Lyndsey Rodgers

• Noreen, just a quick email to thank you and Darlows for all the help they provided looking for, and, moving into my new property.I could not have asked for a more helpful person than you, from keeping me up to date with the process to moving in and liaising between myself and the landlady.All in all, everything ran very smoothly, professionally and happily - Thanks very much.

  David Tudor

• I Viewed the property with Noreen from Darlows, from the initial viewing to the final signing of the tenancy agreement, I have found her very helpful and professional and the whole process has been absolutely painless.

  Paul Jay

• Dear Darlows, I am writing to provide you with my feedback for future reference. I am delightful to tell you that the overall experience with your agency was very satisfactory. Your agent Noreen from the very beginning was very polite, helpful, positive and supportive. She had answered all my questions as well as being very informative. Noreen has helped me to push things forward to speed the referencing process up. She was great at answering or making a calls and giving a reply too. She had all the paper-work ready prepared. While handing me the keys for my new flat noreen made me feel very excited about my new place and I am sending huge Thanks. I can say it was worth every penny. Big thanks again

  Agata Gibi

• Excellent communication throughout the entire moving in process. All of the staff connected with the move were polite and very helpful
  
  

  Jason Jones

• A great & professional service from Jordan! Thank You.

  Sharon Owen